Privacy Policy

Introduction Beyond EdTech Limited and its affiliated companies (hereinafter referred to as "Protostar Education" or "We") respect and protect the privacy of all users who use Protostar Education services. Protostar Education will collect, store, protect and use users' personal information in accordance with the provisions of this statement. Protostar Education will treat this information with a serious and prudent attitude. Except as otherwise provided in this statement, under no circumstances will this information be disclosed externally or provided to third parties without the user's prior permission. We hope to explain to you through this "Privacy Protection Statement" how we collect, store, protect and use this information when you use our services, as well as the ways we provide you to access, update, control and protect this information. This "Privacy Protection Statement" is closely related to your use of Protostar Education services. We hope you will read it carefully. We will try our best to express the relevant technical terms involved in this "Privacy Protection Statement" in a concise and clear manner, and provide further explanations for your understanding. Your use or continued use of our services means that you understand and agree that we collect, store, protect and use your relevant information in accordance with this "Privacy Protection Statement" or the revised "Privacy Protection Statement". 1. Information We May Collect and Store In order to provide you with services and ensure service quality, we may collect and store the following information related to you. Registration and Subscription Protostar Education provides high-quality online learning courses. To use any service, you must first become an official member of Protostar Education. Information You Provide Relevant personal information you provide when registering an account or using and paying for our services, such as name, gender, nationality, language, occupation, education, age, telephone number, email address, physical address, etc.; shared information you provide to others through our services, and information stored when you use our services. We may collect the following information through device and system records when you use our services: 1. Log information, which refers to technical information that the system may automatically collect through cookies, web beacons or other methods when you use our services to determine your country and language used, etc.; 2. Device or software information, such as configuration information provided by your mobile device, web browser or other programs used to access our services; 3. Your IP address and the version used by your mobile device to confirm customer usage patterns and website usage status to help us improve Protostar Education's design and layout format. We track members' service usage and ensure that online members remain anonymous. The above data will not be connected to anything that can identify identity; 4. Information searched or browsed when using our services, such as search keywords you use, URL addresses of social media browsing, and other information and content details that you browse or request to provide when using our services; 5. Information about our applications (APP) and other software you have used, and information about your use of such mobile applications and software; 6. Information about communications you make through our services, such as communication accounts, communication time, data and duration; 7. Information contained in content you share through our services (metadata), such as the date, time or location of photos or videos taken, etc.; 8. Information you record through our services, such as course audio and video recordings, etc.; Our cookies do not collect additional information from your computer browser or hard drive. Most browsers have the option to refuse to store computer data to cookies, but we do not recommend that you do this, as this setting may affect your user experience. 2. How We Protect Your Information Please do not transfer or lend your account or password to others for use. We only retain your personal information for the period required for the purposes described in this "Privacy Protection Statement" and for the period required by law. We use various security technologies and procedures to prevent loss of information, improper use, unauthorized access or disclosure. Before information data is transmitted to us, our secure servers have encrypted it. If you use password authentication, your personal information files and learning records will be protected from being stored without authorization. If we share information with any of the above third parties, we will strive to ensure that such third parties comply with this "Privacy Protection Statement" and other appropriate confidentiality and security measures that we require them to comply with when using personal information. However, please understand that due to technical limitations and possible malicious means, in the information technology industry, even if we do our best to strengthen security measures, it is impossible to guarantee 100% security of information. You need to understand that the systems and communication networks you use to access our services may have problems due to factors beyond our control. 3. How We May Use Information We may use the information collected in the process of providing services to you for the following purposes: 1. Provide services to you; 2. When we provide services, use it for identity verification, customer service, security prevention, fraud monitoring, archiving and backup purposes to ensure the security of products and services; 3. According to your needs, region, age, occupation, language ability, background, interests, learning preferences, etc., match you with suitable foreign guidance consultants and learning content; 4. Help us design new services and improve our existing services; 5. Analyze your use of our services so that we can better understand how you use our services, and respond to your individual needs in a targeted manner, such as language settings, location settings, personalized help services and instructions, or respond to individual users in other ways; for example, we can use cookies and web beacons to record the IP address and browser type of your computer to understand service usage or frequently browsed web pages or services; 6. Produce anonymous user group overall reports to allow you to participate in surveys about our products and services. The above content will not contain identifiable personal information; 7. Software certification or management software upgrades; 8. When you use our services, we may use your information to send emails, news or push notifications to your device. If you do not wish to receive this information, you can choose to unsubscribe on your device according to our relevant prompts; 9. In order to provide, understand, maintain and improve our services, we may share your personal information with affiliated companies or partners and third-party suppliers, contractors, product or service sellers (who may be in other jurisdictions). If you do not wish to share information with third parties, please send an email to enquiry@protostaredu.com to inform us. We may also retain, preserve or disclose your information, records or electronic communications and other data for the following needs: 1. Comply with applicable laws; 2. Comply with court orders or provisions of other legal procedures; 3. Comply with the requirements of relevant government agencies; For purposes reasonably necessary to comply with applicable laws, maintain public interest, or protect the personal and property safety or legitimate rights and interests of our customers, us or our group companies, other users or employees. 4. How You Can View and Maintain Your Personal Information If users wish to view and modify their personal information, they can log in to the "Personal Center" to confirm or make changes. If you have any comments on the collection, storage, use and sharing of personal information, please send an email to enquiry@protostaredu.com or call our customer service hotline +852 3905 2905 to contact us. 5. Minors Using Our Services We encourage parents or guardians to guide minors under the age of eighteen in using our services. We recommend that minors encourage their parents or guardians to read this "Privacy Protection Statement" and advise them to seek the consent and guidance of their parents or guardians before submitting personal information. 6. Scope of Application of Privacy Policy This "Privacy Protection Statement" applies to all our services. Moreover, this "Privacy Protection Statement" only applies to the information we collect. 7. How to Delete User Account and Delete User Personal Data Log in to the mobile version of the member center, click the "My" button at the bottom menu, and enter "System Settings" in turn. At the bottom, there is a button "Delete Account and Personal Data". This function is only available for mobile parent version. If you encounter any problems, please send an email to enquiry@protostaredu.com and we will assist you in resolving them. Please note that this "Privacy Protection Statement" does not apply to the following situations: Information collected by third-party services (including any third-party websites) accessed through our services. Our services may include or link to services (including websites) provided by third parties. We are not responsible for protecting the privacy you leave on other websites after logging in through us. For example, information you leave when you connect through our page to a third-party financial institution payment page to make a payment. Therefore, we recommend that you pay more attention when leaving our website and carefully read the privacy policies of other websites that collect personally identifiable information. You use third-party connection services to log in to our services. These functions may also collect your relevant information (including your log information) and may install cookies on your computer for the above functions to operate normally. Therefore, please be aware. Protostar Education's privacy policy, protection terms and other related agreements will be revised as appropriate according to actual needs. If we decide to change the way we collect, store, protect and use data, we will take appropriate business steps to notify members by email and explain the reasons for the changes. If you have any questions about this "Privacy Protection Statement" or related matters, please feel free to contact us at any time.